Job Title: Service Technician I

Reports to: Service Manager

Company Overview

DTN is a 50 year old vertically integrated real estate firm based in Lansing, MI. We are one of Michigan’s largest and well respected construction, development and ownership companies of multifamily real estate properties. Through our development and operations team DTN’s seeks to create and deliver unique experiences for those choosing a DTN home or apartment. As the Service Technician I, you will influence and guide the experience for those that visit a DTN owned or managed community.

Job Summary

Your responsibilities will include, but not limited to, general maintenance of all building systems, completing resident work orders, maintaining community curb appeal, and preparing homes for new move-ins. We do these activities with respect for each other and the DTN brand.

As a Service Technician III, your primary responsibilities include:

• Perform resident work orders daily ensuring the highest standards are maintained for the residents’ home and community
• Provide regular communication as needed to Service Manager related to parts needs, issues with building systems that need support or assistance, and property immediate needs as they are discovered
• Maintain property grounds through daily inspection, cleaning, maintenance, and preventative care
• Perform general cleaning and upkeep requests as directed by Community Manager and Service Manager
• Perform daily pool/spa inspections(in season) to ensure proper water chemistry and cleanliness of pool/spa area, and to ascertain needed repairs or improvements
• Maintain an organized, clean, and safe work area
• Complete new move-in turnover to include painting, cleaning, and general maintenance
• Comply with all established site safety and hazardous communication standards
• Service and maintain independently all building systems and building components including electrical, plumbing, carpentry, drywall installation and repair, HVAC systems, and appliances
• Perform site inspections as directed by Community Manager and Service Manager
• Maintain accurate records for all work orders, preventative maintenance and site inspections
• Train Service Technician I and II team members as requested by Service Manager
• Demonstrate leadership in all interactions and in performance of essential job duties
• Abide by all local, state and federal Fair Housing guidelines
• Assist Service Manager as requested in his/her absence
• Perform on call as part of on call rotation schedule

• High school diploma and/or equivalent work experience
• 3+ years’ experience as a maintenance repair technician, building contractor and/or trade school certificate of completion
• Proficient in repairing apartment building systems and maintenance to all components including plumbing, electrical, carpentry, HVAC and appliances demonstrated through passing maintenance application testing
• HVAC knowledge and Universal EPA certification required
• Strong verbal and written communication skills
• The ability to communicate effectively and efficiently with residents, coworkers, supervisors and vendors
• Desire to learn and grow within company
• The ability to exert 25 to 50 pounds of force frequently, and/or 10 to 20 pounds consistently
• Availability to respond to after-hours emergencies and on call work orders
• Basic tools required for maintenance
• Language skills: Ability to read and interpret directions, manuals, instructions and company documents
• Ability to write for routine reporting and correspondence
• Ability to work a flexible work schedule any day of the week
• Utilize electronic devices including tablet and computer
• Can do attitude and collaborative mindset – We all succeed by working as a team
• An eye for detail – Our properties and team members are representing the DTN brand
• Desire to provide great customer outcomes
• Proficient with computers and various software platforms including but not limited to Microsoft Word, Outlook, Excel and PowerPoint
• Experience using industry software is preferred
• Reliable transportation to get to work daily and conduct daily job responsibilities

• Health, Vision, and Dental Coverage
• Competitive 401K package
• Paid Time Off
• Paid Holidays
• 8 Hours Paid Annual Volunteer Time
• Education Reimbursement
• Mileage Reimbursement
• Rental Discount at Select DTN Properties
• Ongoing Training, Mentorship and Job Shadowing
• Growth Opportunity

Expected Schedule: Monday – Friday (40 Hours)
On-Call: Rotating week long on-call duty, bonus pay included

If you are interested in joining our company but do not feel you meet the requirements for this position, APPLY anyway! We are always looking for talented and motivated individuals to join our team in various departments. We will review your resume and will reach out if there are any other roles that closely match your qualifications!

For more information, please visit www.dtnmgt.com